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  • Mersey Care chiefs team up with tech company to streamline referral services

    Danielle Thompson

    MERSEY Care chiefs have joined forces with a tech company to improve the way they refer patients for wellbeing help and support.

    It has joined forces with Elemental Software to improve the way that it directs patients to its Life Room centres for learning, recovery, health and general wellbeing.

    Last year, its centre in Walton opened its doors after the NHS Trust saved the historic Carnegie building at the former Walton Library in North Liverpool. Following its success, another centre opened in Scaribsrick Avenue in Southport earlier this year.

    As a leading mental health trust and one of only seven NHS England Mental Health Global Digital Exemplars, Mersey Care will use Elemental’s unique digital technology to transform its referrals process through its Pathways Advisors, who are based at the Life Rooms and help people using the centre to identify help and support on issues including finding employment, housing, managing money and enrolling on Recovery College courses.

    The aim of the partnership is to enable more people to engage with the Pathways Programme, provide them with more choice and to free up capacity for the Life Rooms team to help the people that need it.

    It will also enable Mersey Care to better monitor and track the progress and outcomes of the referrals it makes to understand the difference that its support is making to people’s lives.

    Michael Crilly, from Mersey Care, said: “The Life Rooms has been a huge success, with over 22,521 people visiting the centre in Walton since its opening, showing the huge need for this kind of support at the heart of the communities in which we work. Quality, recovery and wellbeing are at the heart of everything we do, and we are delighted to be working with Elemental to enhance the way that we deliver support through our Pathways Programme, significantly improving the way that we make referrals to non-medical support and crucially, enabling us to monitor and measure the real impact of these interventions.”

    Elemental Co-Founder, Leeann Monk-Ozgul, added: “Mersey Care is an innovative organisation that is working to tackle some of the most challenging mental health issues, and it is great to see that social prescribing is playing such a big part in the development of the support it offers at the Life Rooms.

    “Social prescribing is increasingly being seen as the way forward in delivering real and lasting health and wellbeing improvements in communities, and our software aims to makes it easier to refer, connect, support and measure the impact referrals.

    We are looking forward to working with Mersey Care to support its Pathways Programme.”


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