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Tuesday, 01 October 2013 (3043600)
by Tom Martin

ANGRY patients have blasted the “disgraceful” treatment been given to them at a health centre in Litherland.

It has led to growing concerns that the Litherland Town Hall Health Centre, on Liverpool Road, is failing to deliver a satisfactory level of care.

And people have taken to message boards on the NHS website to claim that they are waiting hours to see a doctor and there are rude members of staff.

Bootle MP Joe Benton has backed these accusations and stated that the care from this practice has been “appalling” ever since the shake-up to the NHS earlier this year.

Mr Benton, said: “I have heard complaints from my constituents of having to wait hours to see their doctor.

”There is also a problem because people are not able to see their regular GP and they get a different one each time.

“Lots of people have been affected by the appalling treatment and it has an effect on the community.

”It used to be an effective but with all the changes to the NHS it has become difficult“.

The MP added that the Crossways Practice, on Liverpool Road, Waterloo, is also failing to meet the needs of patients.

He continued: ”It is a similar situation with the surgery in Waterloo and I have heard many disgruntled people who have complained to me about their treatment“.

The health centres in Litherland and Waterloo are both managed by SSP Health, an organisation that manages over 40 GP practices across the North West of England.

This is then overlooked by NHS England, which was created as the main body of the new health structure earlier this year.

There have been several comments posted on the Litherland Town Hall Health Centre website and many have voiced complaints.

One patient, said: ”I think this walk in centre is an absolute disgrace the staff are uninterested in the patients they're attitudes are rude and unhelpful I do not recommend this practice total unprofessional behaviour“.

Another, said: ”What an appalling experience. We sat in a position where we could see both people being called through and leaving and there seemed to be very little action.

“They should be ashamed of the standard of service they offer. I can only guess local people have become used to it and accept it as the norm but it isn’t nor should it be a truly appalling experience that left me untreated”.

The Director of Commissioning for NHS England in Merseyside, Anthony Leo, is part of the group that is responsible for commissioning primary care services.

He said: “It is important to us that primary care services are of a high standard.

”Feedback from patients and staff is a key part of our approach to reviewing services we commission for local people.

“We are very sorry that some patients have experienced poor care at the Litherland Town Hall Health Centre and are already looking into the feedback received and issues raised.

”Our aim is to constantly improve the quality of primary care services to ensure that local people receive the high quality, safe services that they need.“


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