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North West Boroughs Healthcare NHS Foundation Trust seeks to reassure service users during coronavirus outbreak

North West Boroughs Healthcare NHS Foundation Trust seeks to reassure service users during coronavirus outbreak

by Henry James (March 2020)

DURING what is a “worrying and unpredictable time”, North West Boroughs Healthcare NHS Foundation Trust is reassuring its service users, patients, families and carers that its top priority is to continue to deliver safe services wherever possible.

North West Boroughs Healthcare has said they have “tried and tested”, existing plans to manage pandemics in place and they commented that they are “working well”.

These plans include training, upskilling and moving existing staff to different roles as appropriate.

The Trust is also recruiting additional temporary staff and has contingency strategies in place to adapt as the situation progresses.

The Trust is doing “everything it can to continue providing services as usual” but may need to make some temporary changes and deliver some services in a different way.

Patients can find out if the service they use is affected using the Trust’s website: www.nwbh.nhs.uk/coronavirus

Service users who are due to attend an appointment with or are expecting a visit from one of our services, and are experiencing coronavirus symptoms, including either a new, continuous cough or a high temperature or both, should not attend their appointment. Please contact the service and let them know.

A spokesperson for North West Boroughs Healthcare, said: “Service users who are not experiencing any symptoms or self-isolating, should attend as normal unless they are contacted directly by the service.

“The coronavirus (Covid-19) outbreak and all the news and conversations surrounding it have potential to cause stress.

“It’s understandable that people feel concerned and it’s important to take steps to look after your mental health and wellbeing as well as your physical wellbeing.”

For a wide range of tips, advice and information to support mental health and wellbeing, visit:

Mental Health Foundation: www.mentalhealth.org.uk

Mind: www.mind.org.uk

NHS website: www.nhs.uk

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