Staff from Southport-based Dovehaven Care Homes have highlight the difficulties that remain, despite facilitating newly relaxed family visits.
At the moment, staff have to organise slots for people to visit their residents and in some cases have to deny requests if it can’t be accommodated due to coronavirus restrictions.
Lou Corris, the home manager at Dovehaven’s Maple Lodge home, in Liverpool, told the Champion it’s the hardest part of her job.
She said: “We spend a lot of our time speaking to various resident family members and organising visits, the diaries are quite full. I feel a bit like an events coordinator sometimes, but we always do our best.”
Dovehaven Care Homes recently featured on ITV’s Granada Reports, when the focus of the five minute report highlighted changes to care home visiting restrictions.
The report also mentioned campaign group Rights for Residents, which is supporting care homes in calling on the government to end what they call “inhumane restrictions” on family visits.
The group say residents are often limited to one, 30 minute visit a week.
A spokesperson said: “Many of those living in care homes and other care settings are still denied any meaningful contact with their loved ones.
“Despite now having all of these infection control tools, Public Health England and many care home owners continue to view relatives solely as a source of potential infection, ignoring the huge benefits they bring to the well being of their loved ones.”