New 24 hour mental health support set-up

New 24 hour mental health support set-up

by Henry James (July 2022)

RESIDENTS from Skelmersdale who need to access mental health help and support are now able to via one number, 24 hours a day.

Lancashire & South Cumbria Foundation Trust has launched a new service that can be accessed through a new Freephone number – 0800 013 0708 – so that everyone will be able to easily access urgent or general mental health support, 24 hours a day, seven days a week.

The new approach to accessing mental health services is managed within a call centre setting.

It is based at Avondale Unit, Royal Preston Hospital and is made up of a team of Call Handlers and Mental Health Practitioners who take calls and manage referrals, aiming to ensure callers are connected to the right professional in a timely manner.

The team may arrange for people to receive support over the phone or for a mental health practitioner to see them at home, at a GP practice or another mutually agreed place to allow further information about current mental health needs. Information about other services that could assist will also be shared, if appropriate.

Caroline Donovan, chief executive at Lancashire & South Cumbria NHS Foundation Trust said: “This is a major improvement for the residents of Skelmersdale who need to access help and support from our mental health services.”



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