Barclays slammed as ‘uncaring’ as branch in town set to close

Barclays slammed as ‘uncaring’ as branch in town set to close

by Danielle Thompson (August 2022)

BARCLAYS Bank is to close its branch on Ormskirk’s high street in decision slammed as ‘selfish and uncaring’ by MP Rosie Cooper.

The bank has announced that its branch on Aughton Street will close on Friday, October 28 - one  year after the bank closed its branch in Skelmersdale.

The Ormskirk branch was the last one left in West Lancashire, leaving Barclays’  customers with no option but to travel to Liverpool or Southport if they need in-branch services from this autumn.

Ms Cooper said: “I am appalled by the selfish and uncaring decision by Barclays to close their Ormskirk branch.

“We need to support the high street now more than ever, but Barclays have chosen to jump ship – abandoning the loyal customers who rely on in person services, many that are elderly or vulnerable.

“Undoubtedly people are using more online banking and less people need to use a bank branch, but there are still many people that cannot or do not use these services and need the in-person customer service that only a bank branch can offer.

“It is not acceptable to simply abandon these people because it is inconvenient or costly.

“My constituents will have to travel a fair distance to reach a branch, many by public transport.

“Although Barclays say everyday transactions can be carried out at the Post Office, this is no replacement for an actual bank branch.

“Post Offices are also slowly disappearing, and just this week the Ormskirk Post Office site on County Road announced it was closing its doors. What happens when there are none left?

“I also find it disgraceful that in its letter to customers alerting them to the closure, Barclays say they are consulting with MPs about it but they only contacted me the day of the announcement!

“I have written in the strongest possible terms to the Secretary of State for Business to ask what can be done to protect our in-branch banking.”

A Barclays spokesperson said: “The decision to close a branch is never an easy one. However, customers are increasingly using alternatives to branches to do their banking. As a result, we are seeing a sustained fall in branch visits across the UK.

“This is reflected at Ormskirk branch there has been an 62% reduction in counter transactions in the two years to March 2020. In addition 90 per cent of our customers at the branch are also using different ways to bank.

“We will work with our customers and provide alternative options to ensure they can continue to manage their money and receive financial expertise when required.”

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