Lancashire residents who use Telecare thanked for their views on proposed new charges

Lancashire residents who use Telecare thanked for their views on proposed new charges

by Danielle Thompson (August 2022)

A consultation into proposed charges for Lancashire County Council's Telecare service is to be brought to an early close within days.

The consultation will close on Monday, August 8. The consultation was launched to give people the opportunity to share their views on proposed changes to the service. However, the consultation and proposals will now be reviewed following initial feedback. Carers, people who work in social care and the public were all invited to have their say.

Lancashire County Council's Telecare service is run by Progress Lifeline and helps people who may need support to live safely and independently at home. Digital devices enable people to call for assistance when they have a problem. Some devices can generate automatic alerts in certain situations; for example, if a person has a fall or there is a gas leak.These alerts are passed straight through to a call monitoring centre, where trained staff can talk to telecare clients and establish what support is needed. If assistance is needed, the monitoring centre will contact a family member or send the mobile response team to the person's home to check on their wellbeing.

The county council is proposing to introduce charges ranging from £4 to £9 a week so it can afford to pay the increasing costs of running the service. Officers are now set to review the responses received before considering a further consultation. The results of a further consultation will be considered by the council's Cabinet, which will take all responses into account before any decision is made.



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